Shipping policy

We ship in 5-7 working days from the date of order. Ready to ship pieces will be dispatched in 2 working days. Our working days are Monday - Saturday.  

For queries, WhatsApp +91-8425846072.

Shipping within India

A flat shipping charge of INR 150 is applicable pan India. You will receive your order within 1-2 days after dispatch based on your pincode.

International shipping 

We offer shipping worldwide. A flat INR 2500 is applicable worldwide. Any applicable Customs, Duties and Tariffs as mandated by the country of delivery will be borne by the customer once the shipment reaches the country of delivery. In case of non-payment of duties and taxes to receive the shipment, BONBAY will not process a refund, exchange or store credit for the same.

Orders from the USA will incur additional duties, taxes, tariffs and customs as per new US regulations.

Order communication

You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

If you desire express shipping, please write to info@bonbay.co.in with the subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

Order cancellation

If you wish to cancel your order, write to us within 12 hours of placing the order at info@bonbay.co.in